We are based in Scotland, UK but we deliver worldwide.
Standard UK delivery takes 1-2 days and international delivery is usually 5-7 days.
International delivery can take longer if it gets held up in customs however, which is outside of our control, but the parcel will be sent with tracking information so you can check where it is every step of the way.
If you need your ring sooner, we do have alternative couriers we can use who offer a guaranteed quicker service. Please contact us for more information.
All our parcels will require a signature upon delivery.
We care about our environmental impact so we have made our products Eco-friendly where we can. not only means the packaging is less wasteful, but it is also fully recyclable too. Another benefit of this packaging is that it is lightweight, and therefore reduces the carbon footprint.
The packaging we use is strong and durable.
Find out more about our efforts to help the environment please click here
On average a ring is likely to take around 6 weeks to be made. However as Sam handcrafts each ring, the time scale can vary, especially at busy times so if you have a date you need the ring by, please get in contact and we will let you know what our current turn around is, and see what we can do for you.
We hope you are happy with your handmade Damascus ring.
We offer a lifelong guarantee on all our rings, as we are proud of the quality in all our Damascus products.
As the Damascus is stainless, it shouldn’t rust or tarnish with time, and as it is hard wearing it should last a lifetime, making it ideal for wedding and commitment rings.
As our Damascus rings are handmade to order, they are not eligible for returns (unless faulty).
If you are to ever find there was a problem with the quality of your ring (whether this is when you first receive it or long into the future), then just get in contact with us anytime and we will be happy to help.
If any item is faulty in any way we will be happy to replace it, fix it, or offer a full refund.
If you have made a mistake when ordering, (such as the size for example) then we are usually able to make adjustments to your ring for you.
If you need your ring enlarging, then we are usually able to enlarge it by up to one full size (this excludes gold sleeved rings). There will be no fee for this service, only the cost of the return postage.
Alternatively, if you need your ring making smaller then we can add an inside sleeve to it (this will make the overall thickness larger though). We ask for £70 to cover the cost of the sleeve in this case.
If the changes to your ring are more drastic than this and you require a new ring, then we can offer to make a new ring for you with a 25% discount and you keep hold of the current ring.
Alternatively you can return the ring to us, and we can offer to make you a new ring with a 60% discount.
We hope you are happy with your handmade Damascus item.
If you have ordered cufflinks and/ or bead(s), and these are one of the standard listings then they can be returned for a full refund (minus postage) for up to 14 days after the date of sale.
If you have ordered a unique custom item which is not a typical product that we sell, or a customisations of one of our cufflinks or beads then these are except from the 14 day policy, and are not eligible for returns unless it is faulty.
If you are unhappy with the product then please get in contact with us anytime and we will be happy to help and see what we can do to meet your needs.
If any item is faulty in any way though then we will be happy to replace it, fix it, or offer a full refund.
If you have made a mistake when ordering, (such as the size for example) then we maybe able to make adjustments, and will do our best to make the nessisary changes.
If you have ordered an item which is not handmade (such as the other variants of cufflinks) then these can be returned for a full refund (minus postage) for up to 14 days after the date of purchase.
We hope you are happy with your handmade individual art item.
All handmade art products which have not been altered from the listing can be returned within 14 days of purchase for a full refund.
If however your item has been customised to have any individual information on it, such as a name or date etc then it is exempt from this returns policy.
We will however be happy to make any necessary amendments for you though if you wish to have changes made, and just ask that you cover the return postage please.
If the mistake was on our end (such as a misspelling) then we will cover all costs including postage.