FAQ's

Ring buying guide

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

Ring size and shape questions

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Delivery & Returns

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Hallmarking

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Future Events

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

After Care

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Damascus steel Questions

Where do you deliver to?

We are based in Scotland, UK but we deliver worldwide.

Standard UK delivery takes 1-2 days and international delivery is usually 5-7 days. 

International delivery can take longer if it gets held up in customs however, which is outside of our control, but the parcel will be sent with tracking information so you can check where it is every step of the way. 

All our parcels will require a signature upon delivery.

Can I have a have a different width and inlay?

Yes, as each ring is made to order we can change the width if you have a preference or a size that is not listed, just contact us with your preferences and we can create a custom order for you.


We can easily swap inlay types too. We currently offer 18 carat white, yellow, or rose gold, as well as sterling silver, or stone for the inlays on our Damascus steel rings, but if there is anything else you would like please send us a message for your own custom design. 

The inlay can be centre or off centre on any of our rings too. 


How to convert to UK ring sizes?

If you are not based in the UK, we can make the ring to your international ring size for you, instead of converting it to UK sizes.  

You can write your ring size and country in the options box when ordering.

Returns

To find out more about our returns policy please follow the link below 

Find out more

Can I get something not listed on the webpage?

No problem, we are happy to create custom orders,  and try new products just send us a message with your idea and we will see what we can offer :) 

Contact Us

How long does it take to make?

We ask to please allow 6 weeks to have a ring ready at the moment. As Sam handcrafts each ring, this time scale can vary at busy times so if you have a date you need the ring by, please get in contact and we will let you know what our current turn around is, and see what we can do for you. 

Damascus Steel Questions

Are the rings hallmarked?

Yes, we have all our gold and silver products sent away to be hallmarked when they are finished, meaning you can be 100% confident that only the finest materials are used when crafting your ring.


To read up more on the hallmarking an what it means please read the Birmingham Assay office consumer information guide, and click here.

To see the hallmarking convention marks  used please see the assay office symbol guide on the link below. 


Assay Office Hallmarking Symbols

Are they hypoallergenic?

Yes, all our products comply with the UK/ EU nickel directive and so they are hypoallergenic and safe for long term wearing. 

Can the rings be engraved?

Yes we can have ring engraved no problem, However please know that it is not actually Sam that does the engraving himself. It is something he is hoping to do in the future, but at present he doesn't have the equipment required,  so once the ring is made, we can take it to a local engravers to have this done for you.

If you would like to see the text fonts available please click the link below:

Click here for more on engraving

Can you tell me more about the Damascus?

Yes, If you follow the link below we have more info here on Damascus, but if you have any further questions please message us, we would be happy to discuss this further and give more information.

Click here for more on Damascus

Site Content

Detail your services

If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

Announce coming events

Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.

Display real testimonials

Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.

Promote current deals

Running a holiday sale or weekly special? Definitely promote it here to get customers excited about getting a sweet deal.

Share the big news

Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.

Display their FAQs

Customers have questions, you have answers. Display the most frequently asked questions, so everybody benefits.